Description
The Service Excellence Award is presented to a North Vancouver business to recognize their outstanding dedication and achievement to service excellence and customer/guest satisfaction, demonstrated by: Commitment to exceptional service standards that consistently exceed customer/guest expectations; Proficiency in meeting or exceeding the changing needs of customers/guests; Preservation of high service standards through effective staff/team training and development; An exceptional “wow factor” when dealing with customers/guests, partners and stakeholders; Extends community support above and beyond their business or professional responsibilities; A commitment to diversity and inclusion in their service practices.
Criteria
| Commitment to exceptional service standards that consistently exceed customer/guest expectations |
| Proficiency in meeting or exceeding the changing needs of customers/guests |
| Preservation of high service standards through effective staff/team training and development |
| An exceptional “wow factor” when dealing with customers/guests, partners and stakeholders |
| Extends community support above and beyond their business or professional responsibilities |
| A commitment to diversity and inclusion in their service practices |